We are sorry to hear you want to leave if there's anything we can do to help you find you a more suitable plan please get in touch with us by talking to our Customer Care team on Live Chat through your account area.

PLEASE NOTE: If you are cancelling after the 14th, you will still receive next month’s edition as your box has already been allocated. Your cancellation will be effective from the following month.

GLOSSYBOX is the perfect gift for your loved ones. Please click here to visit our gift page and choose which subscription you wish to purchase.

Gifts can be sent as a 3, 6 or 12-month plan and will be sent direct to your recipient via e-mail straight to their inbox within half an hour of the gift being purchased.

To redeem your gift, you will need to click on the e-mail that you received. You will then be taken to the basket page to complete your purchase.

If you received your gift voucher prior to the 23rd October, click on your gift e-mail that you received enter your 12-digit code to activate your gift. Please contact our Customer Service team for any more information on gift vouchers bought prior to the 23rd October.

If you signed up for a 3, 6 or 12-month Pay Upfront plan, your plan will automatically renew unless cancelled within the term deadline. You can opt out of this renewal service through your online account by cancelling by the 14th date of your final box month (e.g. To opt out of your 6-month subscription, which starts with February and ends with the July, you must cancel by the 14th of July).

Please note that we cannot cancel a subscription on your behalf, this must be done by yourself through your online account.

If you want to change to a different subscription plan, you must wait to opt out of your current plan. You can then go in and reactivate a new subscription any time after the first of the following month, in order to avoid duplicate boxes (e.g. You have a 6-month plan that starts in February and ends in July. You must opt cancel by the 14th of July. Then on August 1st, you can log in and reactivate, choosing whichever new plan you prefer).